Refund policy
Refund and Returns Policy
This policy explains your rights when you buy from Brightside Living. It does not limit any right you have under South African law.
Before we accept your order
Your order is an offer to buy. We accept it, and the sale is concluded, when the goods are in our possession and we send you a dispatch confirmation email. You may cancel at any time before then and we will refund you in full.
Cancelling after delivery (7-day cooling-off)
You may cancel within 7 days after you receive your goods, without giving a reason and without penalty.
- To cancel, email hello@brightsideliving.co.za with your order number. Please contact us before sending anything back so we can confirm the return.
- Please return the goods in the condition you received them, with all parts and the original packaging where possible.
- You pay the direct cost of returning the goods to us.
- Returns must be sent to: 19 Rose Avenue, Lenasia, Gauteng, 1821, South Africa.
- This right does not apply to goods made to your specification or clearly personalised.
Faulty, damaged or incorrect goods
Please inspect your order when you receive it and contact us promptly if an item is faulty, damaged, unsafe or not what you ordered.
- Within 6 months of delivery, you may choose a repair, a replacement or a refund.
- We pay the cost of returning faulty goods.
- Please do not keep using an item you believe is faulty or unsafe.
Refunds
We refund the full payment you made to your original payment method. For a cooling-off cancellation, we refund within 30 days of your cancellation, and we aim to refund within 10 business days of receiving your return. We charge no fees or interest on refunds. Your bank may take a few extra days to show the money. If you have not received your refund after 15 business days, please contact us.
Questions
Email hello@brightsideliving.co.za at any time.
